Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants

dc.contributor.advisor	Omar, Rahmat
dc.contributor.author	Nadler-Nir, Rudy
dc.contributor.other
dc.contributor.other	Faculty of Education
dc.date.accessioned	2013-07-10T08:53:19Z
dc.date.available	2007/04/18 12:10
dc.date.available	2007/04/18
dc.date.available	2013-07-10T08:53:19Z
dc.date.issued	2005
dc.identifier.uri	http://hdl.handle.net/11394/1622
dc.description	Magister Philosophiae - MPhil	en_US
dc.description.abstract	This research set out to explore cognitive processes involved in learning among help desk consultants, both apprentices and experts.	en_US
dc.language.iso	en	en_US
dc.publisher	University of the Western Cape	en_US
dc.subject	Organizational learning	en_US
dc.subject	Cognitive apprenticeship	en_US
dc.subject	Employees	en_US
dc.subject	Training	en_US
dc.title	Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants	en_US
dc.type	Thesis	en_US
dc.rights.holder	University of the Western Cape	en_US
dc.description.country	South Africa