Using storytelling to elicit tacit knowledge from subject matter experts in an organization
Classen, Selwyn Ivor
MetadataShow full item record
Knowledge Management has been at the heart of mounting focus over the last several years. Research and literature on the area under discussion has grown and organizations have come to realize that success is often determined by one’s ability to create, disseminate, and embody knowledge in products and services. This realization has led to increased interest in examining the ways in which knowledge can be effectively identified, elicited, codified, distributed and retained.When an employee leaves an organization, the knowledge they possess often goes with them. This loss can potentially have a negative impact on the productivity and quality of the organization. Knowledge Management seeks to find ways to minimize loss of knowledge when an employee leaves an organization. One of the impediments that knowledge management seeks to overcome is the accepted tendency in people to hoard knowledge. People often withhold knowledge when they feel it provides them with a competitive advantage over others. The argument of this study was intended to provide the organization with an approach that it can utilize to facilitate tacit knowledge elicitation by means of the storytelling method.In keeping with Grounded theory principles, and utilising an interpretive approach, stories from Subject Matter Experts were collected and re-coded into fitting knowledge management constructs. The coding of the stories into the various knowledge management constructs was then further refined by means of expert review. Pearson’s cross correlation analysis was also used as a supporting tool to determine and validate that the collected stories were classified correctly under the knowledge management constructs. The research findings eventually demonstrated that storytelling is an effective means of eliciting tacit knowledge from experts. In addition to this, the research has inadvertently resulted in the construction of a knowledge management framework for storytelling.
Showing items related by title, author, creator and subject.
Knowledge management infrastructure and knowledge sharing: The case of a large fast moving consumer goods distribution centre in the Western Cape George, Chadrick Hendrik (University of the Western Cape, 2014)The aim of this study is to understand how knowledge is created, shared and used within the fast moving consumer goods distribution centre in the Western Cape (WC). It also aims to understand knowledge sharing between ...
Medical students acting as health educators :the influence on adolescents' knowledge about HIV/Hepatitis B transmission, as well as attitudes, beliefs and intentions towards condom use Kavaka, Evniki (University of the Western Cape, 2006)The aim of this quasi-experimental study was to examine the impact of a health education intervention on knowledge about HIV/Hepatitis B transmission, attitudes, beliefs and intentions towards condom use. Research has shown ...
Evaluating the knowledge, attitudes and beliefs about the prevention and self-treatment principles for low back pain among nursing staff in Cecilia Makiwane Hospital, East London Hospital Comple Cilliers, Liezel (University of the Western Cape, 2007)Nursing is a high-risk profession for the development of musculoskeletal problems and low back pain (LBP) in particular. Currently there is limited information available for the prevalence of LBP among the South African ...