Now showing items 1-2 of 2
The retention factors of call centre agents at a financial institution in the Western Cape
(University of the Western Cape, 2013)
The aim of the study was to identify the retention variables highlighted as most important by call centre agents at a financial institution in the Western Cape. In addition, to assess which of the independent variables ...
Job satisfaction of call centre representatives
(University of the Western Cape, 2006)
The aim of the study is to prove that a correlation exist between job satisfaction and the levels of absenteeism, turnover, performance and customer satisfaction. Data were collected using the Job Satisfaction Survey which ...