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dc.contributor.advisorHeslop, Karl
dc.contributor.authorDavids, Marwan
dc.contributor.otherDept. of Industrial Psychology
dc.contributor.otherFaculty of Economics and Management Sciences
dc.date.accessioned2013-06-21T07:12:41Z
dc.date.available2007/03/22 13:54
dc.date.available2007/03/22
dc.date.available2013-06-21T07:12:41Z
dc.date.issued2004
dc.identifier.urihttp://hdl.handle.net/11394/1552
dc.descriptionMagister Administrationis - MAdminen_US
dc.description.abstractUntil recently South Africa experienced an economic decline, however, despite the current positive trends, many large corporations are compelled to reduce personnel costs. Retrenchments have therefore become an increasingly common occurrence within South Africa. This has had an impact on the level of organisational commitment, absenteeism and turnover. Studies support the link between the levels of organisational commitment of employees, absenteeism and subsequently labour turnover. There is a relative lack of research in South African organisations into the influence of retrenchments on employees within call centre environments that have undergone retrenchments. The aims of this study was therefore to identify the levels of organisational commitment amongst call centre employees who survived a retrenchment that occurred in 2001.en_US
dc.language.isoenen_US
dc.publisherUniversity of the Western Capeen_US
dc.subjectDownsizing of organizationsen_US
dc.subjectSouth Africaen_US
dc.subjectLayoff systemsen_US
dc.subjectOrganizational changeen_US
dc.subjectCorporate reorganizationsen_US
dc.subjectWorken_US
dc.subjectPsychological aspectsen_US
dc.titleThe relationship between retrenchment, organisational commitment, absenteeism and labour turnover in an information technology call centreen_US
dc.typeThesisen_US
dc.rights.holderUniversity of the Western Capeen_US
dc.description.countrySouth Africa


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