The role of Telkom SA Ltd. in the Western Cape: a case study on the management of its retrenchment process

Abstract

Constant organisational change can be attributed to many factors, including competition among peers in the same markets, globalisation, privatisation of public sector organisations, technological advances, and operational requirements. These factors almost always lead to organisations reducing headcount. One such organisation is Telkom, which bi-annually embarks on large-scale retrenchments. Service organisations within the company were chosen at random to participate in this study. Telkom’s Human Resource Management, Legal Services, Employee Relations, and the organisation’s recognised unions participated in this study.