Now showing items 1-2 of 2
Contestation, confusion and change: urban governance and service delivery in Zimbabwe (2000-2012)
(University of the Western Cape, 2014)
This study investigates how political dynamics impacted on service delivery in urban areas of Zimbabwe in general and, SPECIFICALLY, in the cities of Harare, Bulawayo, Masvingo and Mutare. The problematic of urban governance ...
An examination of the implementation of selected batho pele principles: A case study of the Western Cape Department of Agriculture, Forestry and Fisheries (DAFF) and its selected clients
(University of the Western Cape, 2018)
The Batho Pele principles can be seen as a tool to help transform the South African public sector by making it more responsive to the needs of its citizens. The White Paper on the Transformation of the Public Service strives ...