Browsing Faculty of Economics and Management Sciences by Author "Nel, Petrus"
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The impact of role stress on job satisfaction and the intention to quit among call centre representatives in a financial company
Diamond, Kenneth Lungile (University of the Western Cape, 2010)The call centre industry has been one of the fastest growing industries in South Africa. Call centres have for most companies become a basic business requirement for servicing customers. Zapf, Isic, Bechtoldt and Blau ... -
Work-family conflict among women from a collectivistic culture
Wafula, Anne Nasambu (University of the Western Cape, 2010)This study investigated how Work-Family Conflict was related to Role Salience and Job level (investigated in terms of the amount of job demand and job control associated with different job levels) among women from a ...