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A study of the relationship between job satisfaction, organisational commitment and turnover intentions amongst call centre agents in a call centre in the Western Cape.
(University of the Western Cape, 2012)
Research suggests that a positive relationship exists between job satisfaction and organizational commitment and increasing the job satisfaction and commitment of employees impacts positively on their job performance and ...
A study of the relationship between job satisfaction, organisational commitment and turnover intentions amongst call centre agents in a call centre in the Western Cape.
(University of the Western Cape, 2012)
Research suggests that a positive relationship exists between job satisfaction and organizational commitment and increasing the job satisfaction and commitment of employees impacts positively on their job performance and ...
The impact of role stress on job satisfaction and the intention to quit among call centre representatives in a financial company
(University of the Western Cape, 2010)
The call centre industry has been one of the fastest growing industries in South Africa. Call centres have for most companies become a basic business requirement for servicing customers. Zapf, Isic, Bechtoldt and Blau ...
The effect of stress, burnout and emotional labour on intention to leave amongst call centre employees
(University of the Western Cape, 2010)
The increasing demand for client-centred services in a highly competitive business environment has resulted in a substantial increase in the number of call centres world wide (Knight 2004 cited in Carrim, Basson & Coetzee, ...