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The relationship between emotional intelligence and burnout amongst social workers in the north and south regions of the Western Cape
(University of Western Cape, 2013)
The social work profession is strongly client based with workers being involved in
complex social situations (Lloyd, King & Chenoweth, 2002). Social workers
judgement and decision making are influenced by their emotions ...
The effect of stress, burnout and emotional labour on intention to leave amongst call centre employees
(University of the Western Cape, 2010)
The increasing demand for client-centred services in a highly competitive business environment has resulted in a substantial increase in the number of call centres world wide (Knight 2004 cited in Carrim, Basson & Coetzee, ...
The relationship between organisational commitment, stress and turnover intentions amongst teachers in the Eastern Cape
(University of the Western Cape, 2010)
Generally high employee commitment is a major characteristic of world class organisations (Lesabe & Nkosi, 2007). There is empirical evidence that the strength of organisational commitment helps predict employees' turnover ...