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The effect of stress, burnout and emotional labour on intention to leave amongst call centre employees
(University of the Western Cape, 2010)
The increasing demand for client-centred services in a highly competitive business environment has resulted in a substantial increase in the number of call centres world wide (Knight 2004 cited in Carrim, Basson & Coetzee, ...
The subjective experiences of Psychology Honours students enrolled at a faith-based institution
(University of the Western Cape, 2018)
The demand for study places in Honours courses in Psychology far exceeds the available places in courses at government-funded universities. Private institutions are increasingly offering such courses to address the need ...