Browsing Masters in Public Administration - MPA by Subject "Call centre"
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The impact of role stress on job satisfaction and the intention to quit among call centre representatives in a financial company (University of the Western Cape, 2010)The call centre industry has been one of the fastest growing industries in South Africa. Call centres have for most companies become a basic business requirement for servicing customers. Zapf, Isic, Bechtoldt and Blau ...