Philosophiae Doctor - PhD (School of Business and Finance)
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Customer loyalty programmes in South Africa: Past, present and future trajectories
(University of the Western Cape, 2022)The thesis examines customer attitudes towards Fast Moving Consumer Goods (FMCG) retail outlets. Customer attitudes are examined based on customer engagement, loyalty programmes, customer satisfaction and customer loyalty ... -
The nexus between knowledge management and enterprise resource planning in the National Youth Development Agency
(University of the Western Cape, 2022)Organisations are investing significant capital in information systems that facilitate remote work and cloud networking. The preferred system is one that provides an organisation with all the tools required for information ... -
Stakeholder perceptions on the factors influencing corporate governance at the Greater Tzaneen Municipality, Limpopo Province, South Africa
(University of the Western Cape, 2023)Municipalities are mandated by the South African Constitution, enabling Acts of Parliament and legislated structures to deliver public services. Research highlights under-performance in service delivery at local and ... -
The glass ceiling effect in South African companies: An illusion or reality
(University of the Western Cape, 2022)Despite the existence of advanced employment equity legislation that addresses inequalities and discrimination in South Africa, the glass ceiling still inhibits the advancement of women to top positions in both the private ... -
Digital readiness and the adoption of self-service banking technologies in South Africa
(University of the Western Cape, 2022)Digital technologies are rapidly transforming banking; in turn, this has changing customers’ choices and preferences for interacting with banks. Digital banking channels have somewhat become a double-edged sword for the ... -
A critical investigation of factors influencing Ugandan family- owned manufacturing businesses’ performance
(University of the Western Cape, 2023)This study investigated the role of resources and capabilities, entrepreneurial orientation, and stewardship on the performance of family-owned manufacturing businesses in Uganda. Despite the availability of literature ... -
A qualitative inquiry on the role of microfinance on smallholder farmers’ sustainability in rural Zimbabwe
(University of the Western Cape, 2022)Smallholder farmers are generally excluded from formal financial systems and tend to have limited financial intermediation options. Furthermore, from banks' perspectives, smallholder farmers’ lack of collateral makes them ... -
Employing developmental mentorship to enhance the livelihoods and entrepreneurial capabilities of waste pickers
(University of the Western Cape, 2022)Waste pickers are individuals who collect waste from household and commercial bins as well as at landfills. The vast majority are unskilled with a low-level of education. Waste pickers find themselves in poverty for ... -
Investigating Consumer Perceptions Towards Halal Certified Products in Cape Town
(University of the Western Cape, 2021)This Study Investigates Halal certification from a consumer's perspective. Traditionally, Halal certified food products are associated with the Islamic faith, but they're becoming among non-Muslim consumers. This study ... -
An assessment of the implications of agoa on the South African poultry industry
(University of Western Cape, 2021)As a signatory to the African Growth and Opportunity Act (AGOA) agreement, a preferential trade agreement (PTA) with the United States, South Africa derives several benefits. PTAs grant access to certain products from ... -
Comparative analysis of domestic fuel-wood energy consumption between South Africa and Nigeria: A mixed methods approach
(University of Western Cape, 2019)South Africa was considered to have attained universal access to modern energy, this meant that the number of households that have access to energy had successfully increased from 30% in 1994 to 87% in 2012. However, the ... -
South African and non-South African residents in Cape Town: Awareness level, purchase intention and buying behaviour towards purchasing halal food products
(University of Western Cape, 2020)Muslims and non-Muslim consumers regardless of who they are or from where they come, whether natives or foreigners in a particular country are much concerned with consuming food products. However, not any researchers in ... -
Commerce faculties: The hidden pipeline of entrepreneurs, a model of entrepreneurial intention
(University of the Western Cape, 2018)Entrepreneurs and entrepreneurship have been the focus of economic development for the past 22 years. The aim is to spark economic growth that will be sustainable for the years to come. The current state of entrepreneurship ... -
Electronic service quality and customer satisfaction in South African online stores: The role of psychographics on perceptions
(University of the Western Cape, 2018)In recent years, the South African online shopping industry has experienced remarkable growth which has attracted multi-national online stores to operate in the South African market thus creating competitive pressure for ... -
Modelling the effect of entrepreneurship education on entrepreneurial mindset, skill and intentions: Empiraical evidence from undergraduates in Nigeria
(University of the Western Cape, 2017)Entrepreneurial firms, entrepreneurial capital, entrepreneurial ecosystem and entrepreneurial economy are a few terminologies that have emerged since the resurgence of entrepreneurship, arising from the 1990's entrepreneurial ... -
Managing stakeholder salience, influence and exposure with sustainable supply chain management practices and triple bottom line measures: The case of Safaricom, Kenya
(University of the Western Cape, 2018)As organizations face stiff pressure from various stakeholders, management has had to move beyond the idea of shareholder wealth maximization and incorporate the environmental and social concerns from the various stakeholders. ... -
Determinants of survival and growth of small and medium enterprises in rural KwaZulu – Natal
(University of the Western cape, 2016)It has been noticed that many countries around the world have started making the construction and development of industrial SMEs one of the critical driving forces for economic growth of their countries. The SMEs industry ... -
Socio-cultural values as determinants of entrepreneurial intentions among university students in Cape Town
(University of the Western Cape, 2015)In many parts of the world and in South Africa in particular, there is a growing body of literature supporting the opinion that intentions play a crucial role in the decision to become an entrepreneur. Models of entrepreneurial ...
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