A case study of transport services for physically disabled citizens in the city of Cape Town

Abstract

Access to transport is a fundamental human right for citizens in any country, and this includes people with physical disabilities. Globally, this right is enshrined in policies and legislative documents of various countries. Developed countries have made enormous strides for inclusion of people with disabilities in their social policies, planning and expansion of transport services. In South Africa, despite a multitude of policies and legislation, there has been limited research conducted on the experiences of physically disabled citizens and their right to accessible transport. The political ethics of care was used as a framework to analyse the experiences of people with physical disabilities in relation to the Dial-A-Ride special transport policy service available in the City of Cape Town. The main aim of the study was to gain an in-depth understanding of the accessible transport service programme, subsidised by the City of Cape Town by exploring the perspectives of both service users and service providers; documenting how the special transport needs of the physically disabled service users as care receivers are catered for by care givers or special transport service providers. This study addressed the research question: "What are the expectations, experiences, and needs of physically disabled transport service users in relation to the special transport service provided by the City of Cape Town?" Due to the explorative, descriptive and contextual nature the study adopted a qualitative case study research design.