Browsing Department of Industrial Psychology by Author "Faculty of Economics and Management Sciences"
Now showing items 1-20 of 24
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Distributive- and procedural justice: towards understanding fairness perceptions of performance appraisals in a national government department office, Chief Directorate Surveys and Mapping
Parker, Sakena (University of the Western Cape, 2006)Perceptions of performance management in the South African Public Sector was characterised by high levels of unfairness owing to a bias in favour of those individuals that can write essays well. The essays would provide ... -
The effect of stress, burnout and emotional labour on intention to leave amongst call centre employees
Sadien, Aaishah (University of the Western Cape, 2010)The increasing demand for client-centred services in a highly competitive business environment has resulted in a substantial increase in the number of call centres world wide (Knight 2004 cited in Carrim, Basson & Coetzee, ... -
Emotional intelligence amongst undergraduate students at a higher education institution
Adams, Nasheeta (University of the Western Cape, 2011)One hundred and fifty senior students (comprising of second and third year undergraduate students) completed a biographical questionnaire and the BarOn Emotional Quotient-Inventory questionnaire. The results indicate that ... -
Emotional intelligence and work engagement of leaders in a financial services organisation undergoing change
Permall, Charne Lee (University of the Western Cape, 2011)Research (Sartain et al., 2006) indicates that engagement demands a more thoughtful way to address the everyday realities of organisational life. The current research endeavours to elucidate the relationship between emotional ... -
The impact of psychological empowerment and job satisfaction on organizational commitment amongst employees in a multinational organization
Theron, Crystal-Jeanne (University of the Western Cape, 2010)The primary objective of this study was to gain an understanding of the impact of psychological empowerment and job satisfaction on organizational commitment amongst employees in a multi-national organization. For the ... -
The interrelationships among job insecurity, locus of control, sense of coherence and organisational commitment of survivors of downsizing
Rinkwest, Shani Lucille (University of the Western Cape, 2003)Downsizing is one of the most common organisational reactions to organisational change. The effects of global competition, mergers, and the privatisation of public sector companies, among others, are forcing organisations ... -
Investigating the experiences of gratitude during organizational change
Titus, Shirleen (University of the Western Cape, 2010)The interpretation of this qualitative study indicates that individuals, teams and the organisation can benefit through allowing focus of unlocking that which provides a positive stimulus during challenging times in ... -
Investigating the motivation of retail managers at a retail organisation in the Western Cape
Carr, Gail Gwennyth (University of the Western Cape, 2005)Motivation is considered to be the desired positive willingness that prompts a person to action. The factors that influence or lead to this positive willingness, are considered to be motivation factors, and include specific ... -
An investigation into the relationship between organisational commitment and the intention to quit within a Financial Services division in the Western Cape
Lodewyk, Faatiemah (University of the Western Cape, 2011)Consent for the research study was obtained from the divisional executive of the financial services division being researched and all ethical factors were clarified. All potential participants were engaged in a divisional ... -
An investigation into the relationship between organizational commitment and absenteeism at a public health institution in the Western Cape
Morar, Misha (University of the Western Cape, 2006)The relationship between organizational commitment among public health employees within South Africa is becoming a big concern as highlighted in media and studies. The aim of this study was to investigate the relationship ... -
An investigation of students' perceptions and expectations of service delivery and service quality at an institution for higher education and training within a provincial government department in the Western Cape
Wentzel, Kim-Lee (University of the Western Cape, 2011)The primary aim of this thesis was to undertake research in a Higher Education and Training Institution in a Provincial Government Department in the Western Cape to determine which variables affect the services that are ... -
Job satisfaction amongst employees at a public health institution in the Western Cape
Luddy, Nezaam (University of the Western Cape, 2005)The premise of this research was focused on ascertaining how variables such as work environment, pay, supervision, co-workers and promotion impacts on job satisfaction of civil servants at an institution residing under the ... -
Job satisfaction and organisational commitment: a comparative study between academic and support staff at a higher education institution in the Western Cape
Mcwatts, Susheela (University of the Western Cape, 2005)Research suggest that increasing employee commitment and satisfaction impacts on employee productivity and job performance, and has implications for job related behaviours such as absenteeism, turnover and tardiness. ... -
The relationship between career anchors and job satisfaction amongst employees within a leading Retail organisation in the Western Cape
Fakir, Zaida (University of the Western Cape, 2010)In the current recessionary cycle in which individuals finds themselves, it is interesting to see whether organisations and individuals have changed their strategies or whether they pursued their tried and tested inherent ... -
The relationship between emotional intelligence and leadership style
Beeka, Kay Julia (University of the Western Cape, 2006)The 21st century has awakened a call for new leaders to cope with the demands of the rapidly changing world of work which emphasises flatter structures, and a more democratic style of leadership. When looking at the changing ... -
The relationship between job satisfaction and absenteeism in a selected field services section within an electricity utility in the Western Cape
Josias, Beverley Ann (University of the Western Cape, 2005)Absenteeism can be a major problem for organisations. As pressures increase on the budgets and competitiveness of companies, more attention is being given to reduce workplace absenteeism and its cost. Job satisfaction has ... -
The relationship between rewards, recognition and motivation at an insurance company in the Western Cape
Roberts, Roshan Levina (University of the Western Cape, 2005)Increasingly, organisations are realising that they have to establish an equitable balance between the employee’s contribution to the organisation and the organisation’s contribution to the employee. Establishing ... -
The relationship between union service delivery, motivation and job satisfaction amongst unionised workers in a media organisation in the Western Cape
Charles, Warren Paul. (University of the Western Cape, 2008)The purpose of this research is to determine employee satisfaction towards union service delivery and the effect it might have on their motivation. For the purposes of the research, the term customer applies to all union ... -
Sources of occupational stress for teachers, with specific reference to the inclusive education module in the Western Cape
Paulse, Janine (University of the Western Cape, 2005)The aim of this paper was to identify the sources of stress for teachers involved with inclusive education as well as whether there is a statistically significant difference in stress experienced by teachers based on their ... -
Sources of stress for teachers at high risk secondary schools in the Western Cape
Bearschank, Dorothy (University of the Western Cape, 2010)The main sources of teacher stress stem from difficulty in maintaining classroom discipline, time pressures, workload demands, excessive change, being evaluated by others, challenging relationships with colleagues and poor ...