Browsing Magister Commercii (Industrial Psychology) - MCom (IPS) by Author "Sefela, Fred"
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The relationship between emotional intelligence and changeoriented leadership style of managers and the OCB of non-academic staff members at a tertiary institution in the Western Cape
Sefela, Fred (University of the Western Cape, 2017)Organisational citizenship behaviour (OCB) has been documented as an important work outcome that correlates positively with positive job performance.