Browsing Magister Commercii (Industrial Psychology) - MCom (IPS) by Author "Wentzel, Kim-Lee"
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An investigation of students' perceptions and expectations of service delivery and service quality at an institution for higher education and training within a provincial government department in the Western Cape
(University of the Western Cape, 2011)The primary aim of this thesis was to undertake research in a Higher Education and Training Institution in a Provincial Government Department in the Western Cape to determine which variables affect the services that are ...
