Magister Commercii (Industrial Psychology) - MCom (IPS): Recent submissions
Now showing items 141-160 of 169
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A Study of the relationship between job satisfaction experienced by employees within a retail company and their organisational citizenship behaviour
(University of the Western Cape, 2008)The term organisational citizenship behaviour (OCB) was first explored by Bateman and Organ (1983) to refer to particular behaviours that may benefit an organisation and gestures that cannot be enforced by means of formal ... -
The impact of psychological empowerment and job satisfaction on organizational commitment amongst employees in a multinational organization
(University of the Western Cape, 2010)The primary objective of this study was to gain an understanding of the impact of psychological empowerment and job satisfaction on organizational commitment amongst employees in a multi-national organization. For the ... -
Investigating the experiences of gratitude during organizational change
(University of the Western Cape, 2010)The interpretation of this qualitative study indicates that individuals, teams and the organisation can benefit through allowing focus of unlocking that which provides a positive stimulus during challenging times in ... -
The relationship between union service delivery, motivation and job satisfaction amongst unionised workers in a media organisation in the Western Cape
(University of the Western Cape, 2008)The purpose of this research is to determine employee satisfaction towards union service delivery and the effect it might have on their motivation. For the purposes of the research, the term customer applies to all union ... -
The effect of stress, burnout and emotional labour on intention to leave amongst call centre employees
(University of the Western Cape, 2010)The increasing demand for client-centred services in a highly competitive business environment has resulted in a substantial increase in the number of call centres world wide (Knight 2004 cited in Carrim, Basson & Coetzee, ... -
The relationship between intention to quit, pyschological capital and job satisfaction in the tourism industry in the Western Cape
(University of the Western Cape, 2010)The current research aims to identify the variables that influence turnover intentions. In particular, this research explored the concept of turnover intentions by investigating the mediating effects of job satisfaction ... -
An investigation into the relationship between organizational commitment and absenteeism at a public health institution in the Western Cape
(University of the Western Cape, 2006)The relationship between organizational commitment among public health employees within South Africa is becoming a big concern as highlighted in media and studies. The aim of this study was to investigate the relationship ... -
The relationship between emotional intelligence and leadership style
(University of the Western Cape, 2006)The 21st century has awakened a call for new leaders to cope with the demands of the rapidly changing world of work which emphasises flatter structures, and a more democratic style of leadership. When looking at the changing ... -
Work motivation amongst employees in a government department in the provincial government Western Cape
(University of the Western Cape, 2007)The South African social, political and economic landscape has been characterized by profound changes during the past several years. Many organizations and their management are faced with inter alia, downsizing decisions, ... -
Sources of stress for teachers at high risk secondary schools in the Western Cape
(University of the Western Cape, 2010)The main sources of teacher stress stem from difficulty in maintaining classroom discipline, time pressures, workload demands, excessive change, being evaluated by others, challenging relationships with colleagues and poor ... -
Distributive- and procedural justice: towards understanding fairness perceptions of performance appraisals in a national government department office, Chief Directorate Surveys and Mapping
(University of the Western Cape, 2006)Perceptions of performance management in the South African Public Sector was characterised by high levels of unfairness owing to a bias in favour of those individuals that can write essays well. The essays would provide ... -
Sources of occupational stress for teachers, with specific reference to the inclusive education module in the Western Cape
(University of the Western Cape, 2005)The aim of this paper was to identify the sources of stress for teachers involved with inclusive education as well as whether there is a statistically significant difference in stress experienced by teachers based on their ... -
Work-family conflict among women from a collectivistic culture
(University of the Western Cape, 2010)This study investigated how Work-Family Conflict was related to Role Salience and Job level (investigated in terms of the amount of job demand and job control associated with different job levels) among women from a ... -
Assessing organisational culture in a private hospital in the Western Cape
(University of the Western Cape, 2006)Organisational culture has been one of the most studied and theorised concepts in organisational development. New ways of working, globalisation, increased competition and change in technology have created a greater need ... -
A study of investigating organisational justice perceptions and experiences of affirmative action in a learning and development organisation
(University of the Western Cape, 2011)There have been good arguments made for the development of aggressive affirmative action policies with the end goal of quickly moving black South Africans into corporate and high ranks within management of organisations. ... -
Emotional intelligence amongst undergraduate students at a higher education institution
(University of the Western Cape, 2011)One hundred and fifty senior students (comprising of second and third year undergraduate students) completed a biographical questionnaire and the BarOn Emotional Quotient-Inventory questionnaire. The results indicate that ... -
An investigation into the relationship between organisational commitment and the intention to quit within a Financial Services division in the Western Cape
(University of the Western Cape, 2011)Consent for the research study was obtained from the divisional executive of the financial services division being researched and all ethical factors were clarified. All potential participants were engaged in a divisional ... -
Emotional intelligence and work engagement of leaders in a financial services organisation undergoing change
(University of the Western Cape, 2011)Research (Sartain et al., 2006) indicates that engagement demands a more thoughtful way to address the everyday realities of organisational life. The current research endeavours to elucidate the relationship between emotional ... -
An investigation of students' perceptions and expectations of service delivery and service quality at an institution for higher education and training within a provincial government department in the Western Cape
(University of the Western Cape, 2011)The primary aim of this thesis was to undertake research in a Higher Education and Training Institution in a Provincial Government Department in the Western Cape to determine which variables affect the services that are ... -
Stress amongst medical doctors in the Western Cape
(University of the Western Cape, 2011)Numerous theories were established as to why doctors are leaving the country. A collection of stressors have presented itself and are seen as the contributing factors that lead to the outflow of doctors to other countries. ...