Service delivery: a key to democratic stability.

Abstract

The research investigates the reason why service delivery is slow and not enough or just not available in many areas. It highlights the problems that hamper progress toward achieving service delivery. Some of the problems discussed are: (a) The non-availability of enabling legislation to enable the state department to carry out their projects and plans, including the difficulty of implementing policy. While the government is quick to announce that it is going to achieve certain goals, it does not follow through to achieve these goals. (b) Some of the government ministers are unwilling to bring about a speedy recovery because- (1) they are busy building their own images and wealth; and (2) most of all are party loyalists whose hands are tied by the socialist ideology. While the ministers preach about how successful they are in providing basic services to the people, the very same people we are told are served, are complaining that the government is not doing enough to address the problems that affect the poor. In more cases than one, the situation of the people has remained the same as if they were living during the old apartheid days.