Intention to quit, organisational citizenship and counterproductive workplace behaviour in higher education: The role of emotional intelligence and relationship quality

Abstract

The foundation of this study lies in the essential role of employees in the Higher Education Sector, as they are key in the effective functioning of Higher Education Institutions (HEIs). The effective operations of these institutions, in turn, is vital considering the important role the institutions play with regard to the development and expansion of human capital and skills. Previous research has highlighted the high turnover rates experienced in HEIs, applicable to HEIs in South Africa too.