The influence of transformational leadership and organisational climate on organisational citizenship behaviour among support staff at a selected university in the Western Cape province

Abstract

In academic sector, especially the Universities and many other organizations, the human factor is the most important element of the organization and its functions exert a huge influence on the effectiveness, efficiency and success of the organization. Therefore, discretionary behaviours such as OCB among employees in such organizations like any other organizations are crucial for organizational effectiveness and performance. Thus, improving the organizational citizenship behaviours of employees in such organizations in order to promote organizational effectiveness, performance and success is one of the fundamental challenges and principal tasks facing managers. The primary aim of this study is to examine and understand the influence of transformational leadership and organizational climate on organizational citizenship behaviour among support staff. .The secondary objective is to make recommendations to organizations on the importance of transformational leadership in promoting OCB thereby providing recommendations to OD and HR practitioners on the best practice on the pro-organizational behaviour.