Assessment of client satisfaction with the quality of antenatal healthcare received at health facilities and continued willingness to use ANC services in healthcare facilities among pregnant women in Lusaka district of Zambia

Abstract

Antenatal healthcare (ANC) has been a major input contributing to the reduction of maternal and neonatal deaths in developing countries. Satisfaction with ANC services and perception of quality of care are critical determinants of service utilization. Assessing the satisfaction of antenatal care is essential to improving maternal healthcare. To describe pregnant women’s satisfaction with ANC and identify sociodemographic factors associated with satisfaction. The study also aimed to determine the proportion of pregnant women willing to continue using the facility if they fall pregnant again or willing to recommend the facility to relatives or friends.