Browsing Masters in Public Administration - MPA by Author "Diamond, Kenneth Lungile"
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The impact of role stress on job satisfaction and the intention to quit among call centre representatives in a financial company
Diamond, Kenneth Lungile (University of the Western Cape, 2010)The call centre industry has been one of the fastest growing industries in South Africa. Call centres have for most companies become a basic business requirement for servicing customers. Zapf, Isic, Bechtoldt and Blau ...