Browsing Magister Commercii - MCom (IM) (Information Management) by Author "Jokonya, Osden"
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A conceptual framework for digital customer experience in online retail industry
Mamhiyo, Godwill Anesu T (University of the Western Cape, 2021)With the advent of digital technology, retailers can enhance the customer’s experience by transitioning from traditional Customer Experience to Digital Customer Experience (DCx). Experiences are seen as differentiators ... -
Factors affecting information security compliance among SMEs in Cape Town
Lawrence, Felencia Linthea (University of the Western Cape, 2022)Small and medium enterprises are depending on the use of IT systems to compete and participate in the South African economy and also to improve the efficiency of their service delivery. Using IT systems in their business ... -
Factors affecting the adoption of blockchain in logistics in South Africa
Dagne, Selamawit Mathewos (University of the Western Cape, 2023)This study aimed to explore the factors affecting the adoption of blockchain technology in logistics in South Africa. A quantitative research approach based on positivist philosophy was used to explore the phenomenon. An ... -
Factors influencing the adoption of digital technologies to reduce food waste in retail supply chain
Mpa, Kagiso Elton (University of the Western Cape, 2022)Digital technologies are projected to transform many work domains and industries including the retail supply chain. Some of the benefits of adopting digital technologies are increased levels of efficiency, cost-saving ...