Browsing by Subject "Sources of stress"
Now showing items 1-2 of 2
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The effect of stress, burnout and emotional labour on intention to leave amongst call centre employees
(University of the Western Cape, 2010)The increasing demand for client-centred services in a highly competitive business environment has resulted in a substantial increase in the number of call centres world wide (Knight 2004 cited in Carrim, Basson & Coetzee, ... -
Learning to manage workplace stress as practiced by teachers at three under-resourced Western Cape High Schools
(University of the Western Cape, 2008)The focus of the study is the teacher in the under-resourced schools in the townships of the Western Cape. The purpose is to discover how teachers learn to cope under adverse working conditions. In a systematic way, we try ...