Browsing Philosophiae Doctor - PhD (School of Business and Finance) by Author "Shambare, Richardson"
Now showing items 1-3 of 3
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Customer loyalty programmes in South Africa: Past, present and future trajectories
Morrison, Nicole Bronwin (University of the Western Cape, 2022)The thesis examines customer attitudes towards Fast Moving Consumer Goods (FMCG) retail outlets. Customer attitudes are examined based on customer engagement, loyalty programmes, customer satisfaction and customer loyalty ... -
Digital readiness and the adoption of self-service banking technologies in South Africa
Matlala, Ntswaki Petunia (University of the Western Cape, 2022)Digital technologies are rapidly transforming banking; in turn, this has changing customers’ choices and preferences for interacting with banks. Digital banking channels have somewhat become a double-edged sword for the ... -
A qualitative inquiry on the role of microfinance on smallholder farmers’ sustainability in rural Zimbabwe
Machingambi, Jeremiah (University of the Western Cape, 2022)Smallholder farmers are generally excluded from formal financial systems and tend to have limited financial intermediation options. Furthermore, from banks' perspectives, smallholder farmers’ lack of collateral makes them ...