Impacts of inconsistent water billing: Case study of Litha park, Khayelitsha, Cape Town from 2010 to 2018

Abstract

This study investigates the impacts of inconsistent water billing in Litha Park. The study highlights the challenges faced by the community in accessing water through automatic water billing meters that were introduced in the City of Cape Town to ensure that their water billing systems are correctly computed without any manual interventions. The research problem is that post-Apartheid the new South African government introduced the 1996 Constitution Act 108, which created the third tier of government, the local government or the municipality which is entrusted with a mandate to deliver basic municipal services like water, housing, electricity and waste management to all the residents.