The effect of government facilitated ICT access interventions on the well-being of marginalised communities in the Overberg District, South Africa

Abstract

In recent years there has been a shift towards the assessment of the contribution of technology to citizens’ well-being rather than a focus on issues only related to the availability of ICT infrastructure. However, the mere change in evaluation foci does not mean that all is fine. The South African government considers Government Facilitated Access (GFA1) to computers and the internet as a critical tool for transforming the way it conducts its business with its citizenry. In so doing it seeks the improvement of socio-economic well-being of marginalised communities through improved service delivery.