Browsing by Subject "Call centres"
Now showing items 1-4 of 4
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Call centres: Anonymous ‘safe spaces’ for women’s experiences of abortion stigma
(University of Western Cape, 2021)In South Africa, abortion became a right in 1996 in terms of the Choice on Termination of Pregnancy Act, 92 of 1996 (CTOP). However, despite this legal dispensation, debates between pro-life (those against abortion) and ... -
A comparative study of the psychological well-being of single and married mothers who work shifts in a call centre environment
(University of the Western Cape, 2012)South Africa is recognised as having world-class status in the call centre arena and this industry has grown exponentially in the last two decades, as has the number of women entering the workforce, including married and ... -
Job satisfaction of call centre representatives
(University of the Western Cape, 2006)The aim of the study is to prove that a correlation exist between job satisfaction and the levels of absenteeism, turnover, performance and customer satisfaction. Data were collected using the Job Satisfaction Survey which ... -
The retention factors of call centre agents at a financial institution in the Western Cape
(University of the Western Cape, 2013)The aim of the study was to identify the retention variables highlighted as most important by call centre agents at a financial institution in the Western Cape. In addition, to assess which of the independent variables ...