Browsing by Author "Nadler-Nir, Rudy"
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Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants
Nadler-Nir, Rudy (University of the Western Cape, 2005)This research set out to explore cognitive processes involved in learning among help desk consultants, both apprentices and experts.