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The retention factors of call centre agents at a financial institution in the Western Cape
(University of the Western Cape, 2013)
The aim of the study was to identify the retention variables highlighted as most important by call centre agents at a financial institution in the Western Cape. In addition, to assess which of the independent variables ...
The development of a career management intervention programme for academics in a South African higher education institution
(University of the Western Cape, 2022)
The higher education sector, similar to all other industries, is subjected to
unprecedented challenges outside traditional continuity threats, which
include the global pandemic and COVID-19 regulations (World ...