Browsing by Subject "Public servants"
Now showing items 1-2 of 2
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A critical analysis of the implementation of performance management system in the local government, with specific reference to O. R. Tambo District Municipality
(University of the Western Cape, 2012)The provision of quality services is important for the overall welfare of South Africans. However, the Apartheid legacy appears to have long lasting effects on the provision of quality services at local level, with a range ... -
An investigation of students' perceptions and expectations of service delivery and service quality at an institution for higher education and training within a provincial government department in the Western Cape
(University of the Western Cape, 2011)The primary aim of this thesis was to undertake research in a Higher Education and Training Institution in a Provincial Government Department in the Western Cape to determine which variables affect the services that are ...