Browsing by Subject "Retail industry"
Now showing items 1-3 of 3
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A conceptual framework for digital customer experience in online retail industry
(University of the Western Cape, 2021)With the advent of digital technology, retailers can enhance the customer’s experience by transitioning from traditional Customer Experience to Digital Customer Experience (DCx). Experiences are seen as differentiators ... -
Factors influencing the adoption of big data analytics in supply chain risk management: A case in the manufacturing industry
(University of the Western Cape, 2022)In Africa, supply chain processes are under pressure from political, economic and security risks that disrupt the free flow of goods. In South Africa, the manufacturing industry has high growth potential, however, the ... -
The relationship between flexible working hours, organisational commitment and employment engagement at a South African retailer
(University of the Western Cape, 2019)In the twenty first century, the traditional roles in a nuclear family have changed. In the majority of modern families, both partners have careers and full-time jobs. Burnett, Gatrell, Cooper and Sparrow (2010) explain ...