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    Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants

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    Nadler-Nir_MPHIL_2005.pdf (3.121Mb)
    Date
    2005
    Author
    Nadler-Nir, Rudy
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    Abstract
    This research set out to explore cognitive processes involved in learning among help desk consultants, both apprentices and experts.
    URI
    http://hdl.handle.net/11394/1622
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    • Magister Philosophiae - MPhil

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