| dc.contributor.advisor | Oliver, Rozario | |
| dc.contributor.advisor | Heslop, Karl | |
| dc.contributor.author | Barnes, Nina | |
| dc.date.accessioned | 2015-10-13T06:51:32Z | |
| dc.date.available | 2015-10-13T06:51:32Z | |
| dc.date.issued | 2013 | |
| dc.identifier.uri | http://hdl.handle.net/11394/4566 | |
| dc.description | Magister Commercii (Industrial Psychology) - MCom(IPS) | en_US |
| dc.description.abstract | The aim of the study was to identify the retention variables highlighted as most important by call centre agents at a financial institution in the Western Cape. In addition, to assess which of the independent variables they place more importance on; and to determine whether differences exist between the retention variables highlighted as most important by the respective age and gender groups. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | University of the Western Cape | en_US |
| dc.subject | Call centres | en_US |
| dc.subject | Call centre agents | en_US |
| dc.subject | Generational diversity | en_US |
| dc.title | The retention factors of call centre agents at a financial institution in the Western Cape | en_US |
| dc.type | Thesis | en_US |
| dc.rights.holder | University of the Western Cape | en_US |
