Browsing by Subject "Customer satisfaction"
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Electronic service quality and customer satisfaction in South African online stores: The role of psychographics on perceptions
(University of the Western Cape, 2018)In recent years, the South African online shopping industry has experienced remarkable growth which has attracted multi-national online stores to operate in the South African market thus creating competitive pressure for ... -
Exploring the factors influencing agility adoption in selected financial institutions in South Africa
(University of the Western Cape, 2022)Due to the rapidly changing environments of our world today, huge pressure is mounting on organisations to find innovative ways to remain competitive and profiting. The goal of this study was to investigate factors leading ...