Perceptions of a disadvantaged community regarding services of the Melton Rose Public library

Abstract

Public libraries in disadvantaged communities are underutilised. This study aimed to identify reasons for underutilisation of public libraries in disadvantaged communities and to determine if one of the reasons for the underutilisation of the Melton Rose Public Library in particular, is the perceptions of the community members where the library is situated. A case study design with a qualitative research approach was adopted. Data was collected from 126 library members as well as non-members during focus group discussions and follow-up interviews. For triangulation, circulation statistics were used. Bandura’s social cognitive theory and his model of reciprocal determinism underpinned findings and interpretations.