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    Job satisfaction of call centre representatives 

    Gordi, Michelle Romilla (University of the Western Cape, 2006)
    The aim of the study is to prove that a correlation exist between job satisfaction and the levels of absenteeism, turnover, performance and customer satisfaction. Data were collected using the Job Satisfaction Survey which ...

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    Author
    Gordi, Michelle Romilla (1)
    Subject
    Call centres (1)
    Employee morale (1)
    Employee motivation (1)
    Job satisfaction (1)
    South africa (1)
    ... View MoreDate Issued2006 (1)

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