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The impact of role stress on job satisfaction and the intention to quit among call centre representatives in a financial company
(University of the Western Cape, 2010)
The call centre industry has been one of the fastest growing industries in South Africa. Call centres have for most companies become a basic business requirement for servicing customers. Zapf, Isic, Bechtoldt and Blau ...
The relationship between intention to quit, pyschological capital and job satisfaction in the tourism industry in the Western Cape
(University of the Western Cape, 2010)
The current research aims to identify the variables that influence turnover intentions. In particular, this research explored the concept of turnover intentions by investigating the mediating effects of job satisfaction ...