Browsing Magister Commercii (Industrial Psychology) - MCom (IPS) by Subject "Service delivery"
Now showing items 1-2 of 2
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The impact of organisational culture on organisational citizenship behaviour within the South African Police Service in the Western Cape
(University of the Western Cape, 2016)Research evidence suggests that strengthening the cultural roots of an organisation (Organisational Culture) can lead to the observance of increased behaviours that goes beyond the call of duty (Organisational Citizenship ... -
An investigation of students' perceptions and expectations of service delivery and service quality at an institution for higher education and training within a provincial government department in the Western Cape
(University of the Western Cape, 2011)The primary aim of this thesis was to undertake research in a Higher Education and Training Institution in a Provincial Government Department in the Western Cape to determine which variables affect the services that are ...