Browsing School of Business and Finance by Author "Matlala, Ntswaki Petunia"
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Digital readiness and the adoption of self-service banking technologies in South Africa
Matlala, Ntswaki Petunia (University of the Western Cape, 2022)Digital technologies are rapidly transforming banking; in turn, this has changing customers’ choices and preferences for interacting with banks. Digital banking channels have somewhat become a double-edged sword for the ...