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Now showing items 11-20 of 23
The impact of role stress on job satisfaction and the intention to quit among call centre representatives in a financial company
(University of the Western Cape, 2010)
The call centre industry has been one of the fastest growing industries in South Africa. Call centres have for most companies become a basic business requirement for servicing customers. Zapf, Isic, Bechtoldt and Blau ...
The relationship between intention to quit, pyschological capital and job satisfaction in the tourism industry in the Western Cape
(University of the Western Cape, 2010)
The current research aims to identify the variables that influence turnover intentions. In particular, this research explored the concept of turnover intentions by investigating the mediating effects of job satisfaction ...
The relationship between stress levels and job satisfaction amongst high school educators in De Aar (Northern Cape)
(University of the Western Cape, 2011)
A large number of studies show that educators are exposed to workloads that result particularly in stress. According to Olivier and Venter (2003), stress is considered to be the main factor contributing to job-related ...
Work motivation amongst employees in a government department in the provincial government Western Cape
(University of the Western Cape, 2007)
The South African social, political and economic landscape has been characterized by profound changes during the past several years. Many organizations and their management are faced with inter alia, downsizing decisions, ...
The relationship between job satisfaction and organisational justice among academic employees in agricultural colleges in South Africa
(University of the Western Cape, 2009)
In an attempt to make South Africa a more just society after the first democratic elections on 27 April 1994, the South African society had to undergo a number of radical changes which impacted the social, economical, ...
A Study of the relationship between job satisfaction experienced by employees within a retail company and their organisational citizenship behaviour
(University of the Western Cape, 2008)
The term organisational citizenship behaviour (OCB) was first explored by Bateman and Organ (1983) to refer to particular behaviours that may benefit an organisation and gestures that cannot be enforced by means of formal ...
Job satisfaction amongst employees at a public health institution in the Western Cape
(University of the Western Cape, 2005)
The premise of this research was focused on ascertaining how variables such as work environment, pay, supervision, co-workers and promotion impacts on job satisfaction of civil servants at an institution residing under the ...
The relationship between job satisfaction and absenteeism in a selected field services section within an electricity utility in the Western Cape
(University of the Western Cape, 2005)
Absenteeism can be a major problem for organisations. As pressures increase on the budgets and competitiveness of companies, more attention is being given to reduce workplace absenteeism and its cost. Job satisfaction has ...
Investigating the motivation of retail managers at a retail organisation in the Western Cape
(University of the Western Cape, 2005)
Motivation is considered to be the desired positive willingness that prompts a person to action. The factors that influence or lead to this positive willingness, are considered to be motivation factors, and include specific ...
Job satisfaction of call centre representatives
(University of the Western Cape, 2006)
The aim of the study is to prove that a correlation exist between job satisfaction and the levels of absenteeism, turnover, performance and customer satisfaction. Data were collected using the Job Satisfaction Survey which ...