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Now showing items 21-26 of 26
An examination of the implementation of selected batho pele principles: A case study of the Western Cape Department of Agriculture, Forestry and Fisheries (DAFF) and its selected clients
(University of the Western Cape, 2018)
The Batho Pele principles can be seen as a tool to help transform the South African public
sector by making it more responsive to the needs of its citizens. The White Paper on the
Transformation of the Public Service strives ...
A discursive exploration of managers’ competencies at community health centres in low socio-economic status communities in Cape Town
(University of Western Cape, 2019)
South African health professionals’ competencies, especially those of managers have been placed under the spotlight. In the community health centres (CHCs) situated in low socio-economic status areas in Cape Town, a shortage ...
Service delivery protests and the struggle for urban development in Gugulethu and Khayelitsha, Cape Town
(University of the Western Cape, 2021)
This study assesses the role of service delivery protests (SDPs) in promoting access to services such as water, electricity, and housing in Gugulethu and Khayelitsha, Cape Town. The study was conceptualised within the ...
An investigation into the developmental model of social welfare service delivery: a Western Cape case study
(University of the Western Cape, 1998)
This study explores the extent to which welfare policy in South Africa is
suitable to the country's needs and is translated into practice. lt focuses on
the White Paper for Social Welfare and looks specifically at the ...
Rethinking public participation in local government: A case study of Mossel Bay Municipality
(University of the Western Cape, 2022)
Public participation in local government has been identified as an important factor that can assist government to ensure adequate public service delivery. It offers government an opportunity to prioritise citizens in ...
Service delivery: a key to democratic stability.
(University of the Western Cape, 2001)
The research investigates the reason why service delivery is slow and not enough or just not available in many areas. It highlights the problems that hamper progress toward achieving service delivery. Some of the problems ...