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Now showing items 1-10 of 26
"The design of inclusive participatory systems in highly diverse societies : a case study on the usage of the C3 notification system in Langa, Cape Town"
(University of the Western Cape, 2015)
In recent years the concept of public participation has been embraced by governments around the world to promote citizen involvement in decision making processes both to deepen local democracy and to ensure greater ...
The impact of organisational culture on organisational citizenship behaviour within the South African Police Service in the Western Cape
(University of the Western Cape, 2016)
Research evidence suggests that strengthening the cultural roots of an organisation
(Organisational Culture) can lead to the observance of increased behaviours that goes beyond the call of duty (Organisational Citizenship ...
Service delivery in disadvantaged communities : a case study of Langa
(University of the Western Cape, 2012-11)
In order to address the inequalities created by the apartheid regime between local authorities, various legislative and support mechanisms were put in place which were not always implemented effectively and efficiently. ...
Contestation, confusion and change: urban governance and service delivery in Zimbabwe (2000-2012)
(University of the Western Cape, 2014)
This study investigates how political dynamics impacted on service delivery in urban areas of Zimbabwe in general and, SPECIFICALLY, in the cities of Harare, Bulawayo, Masvingo and Mutare. The problematic of urban governance ...
Citizen participation and health service delivery: the case of Itojo hospital Ntungamo district local government, Uganda
(2013)
As amended in 1997, the constitution of Uganda local government act devolved power to lower units of government to enhance citizen participation and service delivery. Citizen participation was viewed in this act as an ...
The role of institutions in state-private sector interaction: the case of the management contract for water and wastewater services in the Amman Governorate, Jordan
(2008)
This research investigates the performance of private sector participation (PSP) in the water sector from a governance perspective. It is concerned with the role that institutions play in the interaction between the state ...
An investigation of students' perceptions and expectations of service delivery and service quality at an institution for higher education and training within a provincial government department in the Western Cape
(University of the Western Cape, 2011)
The primary aim of this thesis was to undertake research in a Higher Education and Training Institution in a Provincial Government Department in the Western Cape to determine which variables affect the services that are ...
The role of e-government in effective service delivery: a case study of Tanzania electric supply company limited (tanesco)
(2009)
The essence of e-government is to link government activities with the advanced
technology that the world is having today. This technology has already shown a
remarkable job in bringing efficiency in private sector through ...
Role of water as a resource in hygiene and sanitation
(University of the Western Cape, 2019)
Water supply and sanitation remain a huge problem in townships and rural areas of South Africa, in effect affecting the water supply, hygiene and health of marginalized communities. Following democracy in 1994, South ...