Evaluating user satisfaction of university administration systems in the South African context

Abstract

nformation Systems evaluation (ISE) is an area of research that has been conducted in depth across various contexts in relation to all phases of the systems development life cycle. In practice though, ISE is an often-overlooked dimension in the management of technology. Outcomes from carefully planned ISE exercises can potentially add value to an organization especially from a knowledge management context. Data derived from ISE can provide the managers of organizations with insights into users’ knowledge about systems operations and the efficiency thereof.