Measuring Information Systems value against organisational performance: A case study of a South African retailer

Abstract

Organisations’ increased dependency on technology in general and retailers in particular, is changing how businesses and people operate and communicate. This has amplified the need to make better choices to increase the benefits from information and communication technology investments. As such, the economic evaluation of the business value of information systems (BVIS) against organisational performance has become a business imperative but to do this effectively, organisations must be presented with an appropriate framework. Research shows that organisations have historically struggled to measure the BVIS because of the multiple challenges that hinder effective measurement.